Return Window: We offer a 3‑day hassle‑free return period from the original purchase date
You may return items within 3days if they are unused, in original packaging, and accompanied by a receipt
*We do not accept returns due to customer reasons or incorrect fit.
Return Process:
Contact Us First: Please email us with your order number before sending any item back
Return Conditions: Items must be in their original packaging, unused and undamaged, and accompanied by a receipt/proof of purchase
Tracking: Returns will be provided with a tracking number and the customer will be responsible for the return shipping fee.
Refund Eligibility: We will not refund items that do not meet the conditions above
. For returns due to non‑acceptance of customs duties, we deduct full postage charges and a handling fee
Return Shipping Costs: If you change your mind and the return meets all criteria, the customer bears the return shipping cost
. If the return is due to our mistake (wrong item or defect), Tsurugi Inc. covers the return shipping
Refund Method: Returns will be provided with a tracking number and the customer will be responsible for the return shipping fee.
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Restocking Fees: For “change of mind” cancellations, a restocking fee may apply depending on the product and manufacturer policies
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. Certain categories (accessories, electronics, fuel pumps, health and beauty goods, groceries) are non‑returnable