Refund policy

Please note that we do not accept returns for personal reasons.
In the case of defective items, we will respond with a refund of the defective item after confirming the defective item with a photograph attached to the e-mail sent within 3~5 days after arrival.
In this case, a return is not necessary.
If you wish to receive a refund for defective merchandise, please contact us by e-mail within 3~5 enter the number of days for return receipt.
*If you do not receive a reply within 3 business days, please contact us again.
Please confirm that you can receive the following domain name, as the e-mail may not be delivered properly due to spam filtering by domain restrictions.

tsurugi_motors@reconc.com

Please note that some e-mail services, e-mail software, anti-virus software, etc. may recognize your e-mail as spam and not deliver it correctly.
(Especially for users of free e-mail services such as Hotmail).
If this is the case, please check your junk mail folder or check the settings of your service or software.
*Please note that we cannot accept defective products that meet the following conditions.
・Products for which the number of days from arrival to 3~5 Exceeded days.
Used products
・Products whose delivery address is different from that of the person who placed the order, except for defective products.
The procedure is as follows
1: Send us the following information by e-mail within 3~5 days of receipt of the product.
∙ Your name
∙ Home address
・E-mail
Product name and number
Defective part(s) (if damaged, etc., please describe with photos)
Order number (found in the order confirmation email sent to you)
2: As soon as the email is confirmed, we will guide you through the refund procedure.